Technology Upgrade

Is Complete!

As part of our ongoing commitment to providing you with secure, efficient, and modern banking solutions, we are happy to announce that we have now integrated into our brand-new system! This enhancement will improve your overall digital banking experience.

We want to assure you that we remain deeply committed to providing you, our members, with exceptional member service. We understand that our strength and success are rooted in the trust and support we receive from our members, and for that we thank you!

What We Need From You

Action Required for Online Banking, Bill Pay, & eStatements

Online Banking

Now that the upgrade is complete, all users will need to enroll or re-enroll as new users to access Online Banking. Once you have enrolled in our new online banking system, we ask that you verify that all of your information is accurate and up to date.

The upgraded online platform now features:

  • A fresh & modern look

  • Enhanced tools

  • Smoother navigation across all devices

Bill Pay Service

Please note that Bill Pay was unavailable during the upgrade period. Now that the new system is live, members will be required to re-enter all existing Bill Pay payees.

We understand this is an inconvenience, and we appreciate your patience as we work to continue bringing you an improved online banking experience.

eStatements Enrollment Required After October 1st, 2025

Due to the upgrade, all members that were enrolled in eStatements were temporarily transitioned back to paper statements. To continue receiving eStatements, you will need to re-enroll in eStatements starting October 1 via online banking.

We appreciate your understanding as we enhance our systems to better serve you. If you have any questions or need assistance, our team is here to help.

Live Support – CHATCOMMANDER

Our Live CHAT team is available on the website to answer questions and help guide you through the changes.

Expect friendly, fast answers to common questions like:

  • "Why can’t I log in?"

  • “How do I get the new app?”

  • "How do I pay my loan?”

New 24 Hour Audio Response Phone Number

1-866-971-7755

ACH Processing

During the upgrade, some ACH deposits may have posted incorrectly. We ask that you please verify all of your ACH deposits were correctly distributed and let us know of any discrepancies you notice. Should you come across any transactions that seem unfamiliar or that you don’t recognize, please contact us right away.

Stay Informed

We’ll be keeping this page updated with the latest information—so be sure to check back regularly!

Have questions? Our friendly Live CHAT team is here to help right from the website.

We’re here to make this transition as smooth as possible for you!

We are excited to move forward into this modern digital banking era with you. We thank you for trusting us as your financial institution and for your never-ending support!

Thank you for your patience, support, and trust in Chicago Firefighters Credit Union.